What data do we collect?
NOVAGENICS collects the following data:
_Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide NOVAGENICS with most of the data we collect. We collect data and process data when you:
_Register online or place an order for any of our products or services.
_Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
_Use or view our website via your browser’s cookies.
NOVAGENICS may also receive your data indirectly from the following sources:
_fckfat.co.za
_mdvitalsupport.co.za
How will we use your data?
NOVAGENICS collects your data so that we can:
_Process your order, manage your account.
_Email you with special offers on other products and services we think you might like.
If you agree, NOVAGENICS will share your data with our partner companies so that they may offer you their products and services.
_fckfat.co.za
_mdvitalsupport.co.za
When NOVAGENICS processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
NOVAGENICS securely stores your data on Hustle Harder Online’s Ace Data Centers and CyrusOne in the following cities: Provo, Utah, Houston, Texas and Other Locations. We have an extensive custom firewall rule and large mod security rule sets protecting our servers from a variety of forms of attack. If we do experience heavy flooding, we have our datacenter enable network level flood protection. Our data centers are all highly secure facilities with restricted access. We also employ additional server security methods and precautions that are confidential.
NOVAGENICS will keep your personal identification information (Name, email address, phone number, etc.) for a period of 12 months. Once this time period has expired, we will delete your data.
Marketing
NOVAGENICS would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
_fckfat.co.za
_mdvitalsupport.co.za
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop NOVAGENICS from contacting you for marketing purposes or giving your data to other members of the NOVAGENICS Group.
If you no longer wish to be contacted for marketing purposes, please send an email to: unsubscribe@novagenics.co.za
What are your data protection rights?
NOVAGENICS would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
_The right to access – You have the right to request NOVAGENICS for copies of your personal data. We may charge you a small fee for this service.
_The right to rectification – You have the right to request that NOVAGENICS correct any information you believe is inaccurate. You also have the right to request NOVAGENICS to complete information you believe is incomplete.
_The right to erasure – You have the right to request that NOVAGENICS erase your personal data, under certain conditions.
_The right to restrict processing – You have the right to request that NOVAGENICS restrict the processing of your personal data, under certain conditions.
_The right to object to processing – You have the right to object to NOVAGENICS’s processing of your personal data, under certain conditions.
_The right to data portability – You have the right to request that NOVAGENICS transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
dataprotection@novagenics.co.za
Call us at: +27 (0)82 885 3418
Or write to us: 20 Daniel Estate, Elsie Road, Radiokop, Gauteng, South Africa, 1724
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit: www.allaboutcookies.org
How do we use cookies?
NOVAGENICS uses cookies in a range of ways to improve your experience on our website, including:
_Keeping you signed in
_Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
_Functionality – NOVAGENICS uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
_Advertising – NOVAGENICS uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. NOVAGENICS sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The NOVAGENICS website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
NOVAGENICS keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 01 January 2022.
How to contact us
If you have any questions about NOVAGENICS’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: dataprotection@novagenics.co.za
Call us at: +27 (0)82 885 3418
Or write to us: 20 Daniel Estate, Elsie Road, Radiokop, Gauteng, South Africa, 1724
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that NOVAGENICS has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
enquiries@inforegulator.org.za